Terms of service
These terms cover use of the Trelyvo service. This is a draft that will be finalised and legally reviewed before commercial launch.
Draft — not yet in force
1.Scope
These terms apply between the provider, To be added: legal company name, business ID To be added: business ID, and the customer business using the service. The service is intended for business use and is not offered to consumers.
2.The service
The service receives inquiries from the customer business's website, collects predefined information about the job, assembles a structured opportunity and an estimate draft, and provides a dashboard for handling and following up on those opportunities.
The service does not replace the customer's website and does not require it to be rebuilt.
3.Estimates are not binding offers
An estimate draft produced by the service is not a binding offer. It becomes binding only after a representative of the customer business has reviewed and approved it and the offer has been sent to the end customer.
If the customer business enables automated pricing using its own rules, it is responsible for the correctness of those rules and for the content of the offers they produce.
4.Customer responsibilities
- provide the information and pricing principles needed for onboarding
- ensure the accuracy of the prices, texts and rules it supplies
- process end customer data in line with applicable law
- manage user accounts and dashboard access appropriately
5.Pricing and invoicing
Plan pricing is published on the website and is indicative during the early customer phase. Prices exclude VAT. Higher usage and additional capabilities are agreed separately.
Billing period, payment terms and the notice given for price changes are specified in the agreement.
6.Availability and support
The service is under active development. We aim for uninterrupted availability, but maintenance windows and incidents are possible. Support channels and response times are recorded in the agreement.
7.Intellectual property
The software, interface and related material are the property of the provider. The customer business receives a right to use the service in its own business for the term of the agreement.
The customer's own material — price lists, offer texts and customer data — remains the property of the customer business.
8.Data protection
Processing of personal data is described in the privacy notice. Where the provider processes personal data on behalf of the customer business, a separate data processing agreement applies.
9.Limitation of liability
The provider is not liable for indirect damages such as lost profit. The cap on liability and the detail of these limitations are recorded in the agreement.
10.Term and termination
The agreement is valid until further notice unless otherwise agreed. On termination the customer business receives its own data in an agreed format before deletion.
11.Changes to these terms
The provider may update these terms with advance notice. Material changes are communicated to the customer business before they take effect.
12.Governing law and disputes
These terms are governed by Finnish law. Disputes are resolved primarily through negotiation. The competent court is specified in the agreement.