Condizioni

These terms apply between ASL konsultti, business ID 3464920-3, and the business using Trelyvo.

Trelyvo is available to businesses internationally. These terms are the same wherever the customer is established.

Trelyvo places an assistant on a business's existing website. It answers questions using material the business has confirmed, collects the answers that business has said it needs, and delivers a completed enquiry by email and to an inbox within Trelyvo.

Setup begins from the business's own public website. Trelyvo reads it and proposes what it found; the business confirms, corrects or removes each proposal before anything goes live.

Stating this plainly is part of the agreement, because a customer should not have to discover it.

• It does not calculate, quote or communicate prices.
• It does not make bookings and is not connected to any calendar.
• It does not send follow-up messages on a schedule.
• It is not a CRM and does not synchronise with one.
• It does not guarantee that any enquiries will be received, or that any will lead to work.
• It does not promise that anyone will be contacted or called back.

Replies are generated automatically. The service is built so that it answers from the business's own confirmed material and says it does not know rather than guessing, and so that a value is stored only when the customer's own words support it.

It is nonetheless automated output and is not guaranteed to be accurate or complete. The business remains responsible for what it does with an enquiry, and for reviewing anything before acting on it.

The business is responsible for the accuracy of what it confirms during setup — its services, its questions and the facts the assistant is allowed to rely on.

The business is the controller of the personal data its own customers provide, and is responsible for its own privacy notice and for having a basis to process that data.

The business is responsible for keeping access to its account secure and for the people it allows to use it.

The service is under active development. We aim to keep it available and to fix problems promptly.

There is no service level agreement, no uptime commitment and no guaranteed support response time. If any is agreed with a particular business, it will be in a written agreement with that business and not in these terms.

Trelyvo is currently provided to early businesses without charge, and there is no billing in the product. Any fees, and when they begin, are agreed in writing with the business beforehand.

How personal data is handled is described in the privacy notice, including where it is processed and which service providers are involved.

A data processing agreement is available on request from the address in that notice.

Trelyvo, including the software and the brand, belongs to ASL konsultti.

What the business puts into the service — its own content, configuration and the enquiries it receives — remains the business's own.

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, lost business or lost profit.

The limit of liability, and any exclusions, are set out in the written agreement with the business.

Either party may stop using or providing the service. On termination the assistant stops answering and the business's data is handled as described in the privacy notice.

Notice periods, if any, are set out in the written agreement with the business.

These terms are updated as the service develops. The version on this page is the one in force.

These terms are published in English, and the English text is the version that applies.

ASL konsultti is established in Finland, and these terms are governed by Finnish law as the law of the provider. This concerns the contract between the provider and the customer business; it does not limit where Trelyvo is offered or who may use it.

Disputes are resolved primarily through negotiation. The competent court is set out in the written agreement with the business.